Refund policy
Last Updated: [22-Feb-26]
At The Wow Deals, customer satisfaction is important to us. Please read our return and refund policy carefully.
📌 Eligibility for Returns
We only accept returns in the following cases:
- The product was delivered damaged, or
- You received the wrong item
Returns are not accepted for any other reasons (such as change of mind).
📸 Proof Required
To be eligible for a return:
- You must share clear photos of the damaged or incorrect product
- Photos must be shared immediately after receiving the order
- The product must be unused and in its original packaging
Failure to provide photo proof immediately after delivery may result in rejection of the claim.
Send photos to:
📧 thewowdealspk@gmail.com
📱 WhatsApp: 0319-4161504
⏳ Return Request Time Limit
Return requests must be made within 14 days of delivery.
Requests made after 14 days will not be accepted.
🔄 Refund Process
Once we receive and verify the returned item:
- A refund will be processed within 5–7 business days, or
- A replacement item will be shipped (depending on availability and customer preference)
Refunds will be issued through the original payment method or bank transfer (if applicable).
🚫 Non-Returnable Situations
We do not accept returns for:
- Change of mind
- Incorrect size selection (if product details were clearly mentioned)
- Minor color variation due to screen differences
📦 Return Shipping
If the return is approved due to damage or wrong item:
- Return shipping costs will be covered by The Wow Deals
📞 Contact Us
For return and refund assistance, please contact:
The Wow Deals
📧 thewowdealspk@gmail.com
📱 0319-4161504